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Charlie Academy
Structured Learning Paths
Structured learning paths that turn novices into experts with hands-on training.
Service Design
Product Strategy
BMW
Designing Intuitive Experiences
Revamping BMW’s New Car Locator to streamline vehicle discovery driven by user insights
UX Design
Accessibility
Mini Cooper
Adapting Successful Design Patterns
Adapting the New Car Locator to MINI’s identity while keeping the experience seamless and intuitive
UI Design
Jondas
Ethnographic Exploration
Exploring a transparency-first service concept for UK delivery riders
Service Design
Product Strategy
Hylia
Mobile-First Experience Exploration
Exploring a Mobile-First UI Direction for a Family-Facing Concept
UI Design
William Hill
Human-Centred Compliance
Reducing Frontline Compliance Risk in a Regulated Retail Environment
Service Design
Behavioural Change
Documenting the evolution of my service design practice
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